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Operation
Our ability to work in business processes alongside the clients teams with total efficacy, allow us to offer a high value added to the organization dedicating resources to most important needs.
TERRITORY ALIGMENT SUPPORT / COMMERCIAL STRUCTURE / CRM AND MARKETING
Sales goals and incentives
Our operation of fixing goals and incentives for the sales force, either on spmSMART or third-party corporate solution used by our customers, includes:
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Data integration
Our expertise allow us to manage and generate operational data models through the integration between the main backoffice systems: ERP (SAP, Navison, SAGE), CRM (Salesforce, Dynamics, Veeva), BI (SAP BO, IBM Cognos, Microstrategy), and DB (Oracle, SQL Server, Postgres).
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User support
Our support service configure its SLA’s according to customers needs and the type of support to be rendered, having services of attention 8×5, 24×5 or 24×7, with a wide list of activities, geographical locations and languages.
The provision of service is organized in 3 basic levels of attention:
Level 1: Contact center, usually in charge of assistance in the use and administration of applications.
Level 2: Technical assistance, in charge of expert support and incident resolution.
Level 3: Systems and DB, in charge of resolve problems derived from systems and related data bases.