Our ability to work in business processes alongside the clients teams with total efficacy, allow us to offer a high value added to the organization dedicating resources to most important needs.
TERRITORY ALIGMENT SUPPORT / COMMERCIAL STRUCTURE / CRM AND MARKETING
Sales goals and incentives
Our operation of fixing goals and incentives for the sales force, either on spmSMART or third-party corporate solution used by our customers, includes:
Our expertise allow us to manage and generate operational data models through the integration between the main backoffice systems: ERP (SAP, Navison, SAGE), CRM (Salesforce, Dynamics, Veeva), BI (SAP BO, IBM Cognos, Microstrategy), and DB (Oracle, SQL Server, Postgres).
Our support service configure its SLA’s according to customers needs and the type of support to be rendered, having services of attention 8×5, 24×5 or 24×7, with a wide list of activities, geographical locations and languages.
The provision of service is organized in 3 basic levels of attention:
Level 1: Contact center, usually in charge of assistance in the use and administration of applications.
Level 2: Technical assistance, in charge of expert support and incident resolution.
Level 3: Systems and DB, in charge of resolve problems derived from systems and related data bases.