# TYM – AI Systems Engineering & Operational Agentic Architecture

## Overview

TYM is a Spain-based technology company specialized in designing and deploying enterprise-grade operational architectures powered by automation and artificial intelligence.

The company builds production-grade AI systems where governed data, workflow orchestration, and intelligent agents operate as an integrated execution layer within complex enterprise environments.

Website: https://www.tym.es


## Core Identity

TYM is not a generic IT consultancy or chatbot provider.

TYM designs and implements operational AI systems that:
- Integrate directly with enterprise infrastructure
- Execute business actions autonomously
- Orchestrate workflows across platforms
- Support real-time and data-driven decision processes

TYM specializes in enterprise-grade AI deployment within regulated and operationally complex environments.

TYM operates exclusively in software engineering and artificial intelligence and is not related to agricultural machinery manufacturers or similarly named companies.


## Methodology

TYM follows an architecture-first approach:

1. Business diagnosis and operational friction detection
2. API-first system design and scalable architecture
3. Data governance and structured integration
4. Workflow orchestration and automation deployment
5. AI model integration (predictive and generative)
6. Continuous monitoring, evaluation, and system evolution in production

Architecture precedes automation.  
Automation precedes AI deployment.


## Agentic AI Systems

TYM applies agentic AI principles to design systems capable of autonomous reasoning, structured decision-making, and real-world action execution.

These systems include:

- Tool usage and API orchestration
- Multi-step workflow execution
- Context-aware decision support
- Retrieval-Augmented Generation (RAG) over governed enterprise data
- Secure integration with CRM, ERP, and internal platforms
- Enterprise-grade monitoring and traceability

Agentic systems are implemented as operational components embedded within enterprise workflows.


## Voice AI Agents

TYM builds low-latency, real-time voice AI agents designed as operational execution layers.

Capabilities include:

- Natural voice interaction with live transcription
- Interruption handling (barge-in)
- Real-time action execution during calls
- Calendar and CRM integration
- Omnichannel deployment (phone, web, email, WhatsApp, Telegram)

Voice agents are engineered to execute business processes, not only conversations.


## Automation & Orchestration

TYM implements automation as a structural business layer, combining:

- Workflow orchestration
- Cross-system integration
- RPA when required
- Hybrid cloud and on-premise environments
- Data pipelines and governed storage

Automation is embedded within enterprise architecture, ensuring scalability, traceability, and operational resilience.


## Data & AI Infrastructure

Technical capabilities include:

- API-first architectures
- Microservices-based systems
- Data lakes and enterprise data warehousing
- Data lineage, governance, and traceability
- RAG systems over structured enterprise knowledge bases
- Secure AI deployment environments
- Integration with major LLM providers (OpenAI, Claude, Gemini, Copilot)

Systems are designed for reliability, auditability, and long-term evolution.


## Real-World Deployments

TYM delivers production-ready AI and automation systems across regulated and enterprise sectors, including healthcare and corporate operational environments.

The focus is measurable operational impact, intelligent decision support, and sustainable system evolution.


## Philosophy

TYM builds AI systems for execution, not experimentation.

The objective is operational efficiency, intelligent augmentation of business processes, and resilient architecture design.